Terms and Conditions

US Orders Only - Credit / Debit Cards Must Have US Billing & Shipping Addresses and be drawn on a US bank.

General: You must be 18 or over to purchase items online at TurtleCrest Creations.

All orders are handled on a first come, first served basis due to the individual nature of many of the items. All orders must be prepaid, including prepayment of shipping. 

Only click "Pay for Order" one time. Only one time. NO MATTER WHAT. 

Clicking multiple times can and almost always does cause multiple authorizations to your credit or debit card whether the transaction is approved or declined, and only your bank is able to remove authorizations that are not ultimately finalized and charged. 

Credit or Debit Card Authorizations and Declined Orders:

In order to see if a credit or debit card passes security checks, an authorization to your card for the amount of the potential order must be run. If the order and card do not pass security checks, the order will be automatically declined by the payment system and will not be finalized. Your bank, however, usually holds the amount in case the order were to be finalized. Once a transaction is declined by the payment system, TCC does not have the ability to do anything with it. We can not collect the money because it is declined and will not be finalized. It is not possible to put the money back since we did not recieve the money in the first place. The authorization funds hold will, however, be removed by your bank if the the money is not paid out, which it can not be since the transactions were declined. This happens after the time frame specified by your bank which only your bank can tell you. 

Shipping Information:

All orders are shipped via the US Postal Service. 

You will be sent an email when your order has been shipped.

Signature or additional confirmation may be required on any order and shipment.

US orders may request that an order by shipped to a different address than the billing address. These requests will be handled on a case by case basis and may require additional confirmation. In cases where additional confirmation is requested but not received, the order may be shipped to the billing address or cancelled and a refund initiated.